Privacy Policy


Dealo (hereinafter referred to as " Dealo ", "we", "us" or "our") operates a platform and community marketplace that helps people form offline experiences and relationships directly with one another, where they can create, list, discover and request unique connections around the world, through our website ("Platform"). " Dealo" refers to Dealo FZ-LLC.

This Privacy Policy is intended to inform you about how we treat Personal Information that we process about you. If you do not agree to any part of this Privacy Policy, then we cannot provide the Platform or Services to you, and you should stop accessing the Platform and deactivate your Dealo account.

Where the definition of a term does not appear in this Privacy Policy (such as "Content", "Services" etc.), it shall be given its definition as outlined in our Terms of Service (https://www.dealo.io/terms)

"Aggregated Information" means information about all of our users or specific groups or categories of users that we combine together so that it no longer identifies or references an individual user.
"Data Controller" means Dealo, the company responsible for the use and processing of Personal Information.

"Personal Information" and "Personal Data" means information relating to a living individual who is or can be identified either from that information or from that information in conjunction with other information that is in or is likely to come into, the possession of the Data Controller.

WHAT DATA DO WE COLLECT?

The Personal Information we collect might include your name, mobile data, email address, IP address and information regarding what web-pages are accessed and when.

  • Mobile data
    When you use certain features of the Platform, in particular, our mobile applications, we may receive, store and process different types of information about your location, including general information (e.g., IP address, zip code) and more specific information (e.g., GPS-based functionality on mobile devices used to access the Platform or specific features of the platform). If you access the Platform through a mobile device and you do not want your device to provide us with location-tracking information, you can disable the GPS or other location-tracking functions on your device, provided your device allows you to do this. See your device manufacturer's instructions for further details.
  • Log Data
    We may also receive, store and process Log Data, which is information that is automatically recorded by our servers whenever you access or use the Platform, regardless of whether you are registered with Dealo or logged in to your Dealo account, such as your IP Address, the date and time you access or use the Platform, the hardware and software you are using, referring and exit pages and URLs, the number of clicks, pages viewed and the order of those pages, and the amount of time spent on particular pages.
  • Cookies and other Tracking Technologies​
    Dealo uses cookies and other similar technologies, such as mobile application identifiers, on the Platform. We may also allow our business partners to use their cookies and other tracking technologies on the Platform. As a result, when you access or use the Platform, you will provide or make available certain information to us and to our business partners.
  • Other technologies
    The Platform may also use other technologies with similar functionality to cookies, such as web beacons and tracking URLs to obtain Log Data about users. We may also use web beacons and tracking URLs in our messages to you to determine whether you have opened a certain message or accessed a certain link.
  • Third-party social plugins
    Our Platform may use social plugins that are provided and operated by third-party companies, users will enter their email and password (or with the User's permission, we get them (except the password) automatically from the social network) to create an account on the website. Further, when completing their profile, users can specify their name, surname, country, gender, and add their avatar. If registration was made through a third-party social network like Facebook, Google or LinkedIn, the User's name, image, and email address are exported automatically if the User permits us to do so.
  • Information Regarding minors
    We do not knowingly collect Personal Information from Users under the age of 13 ("Child" or "Children"). If Dealo learns that a Child’s Personal Information has been collected, we will delete the account. If parents or guardians believe that we have unintentionally collected their Child’s Personal Information, they should contact us to request the deletion of the information at privacy@dealo.io

HOW WE COLLECT YOUR DATA

We receive, store and process information that you make available to us when accessing or using our Platform and Services. Examples include when you:

  • fill in any form on the Platform, such as when you register or update the details of your user account, or when you provide ID verification information;
  • access or use the Platform, such as to search for or post Connections, make or accept requests, pay for Connections, request or pay for any associated services that may be available (such as but not limited to cleaning), post comments or reviews, or communicate with other users;
  • link your account on a third-party site (e.g. Google, Linkedin, Facebook) to your Dealo account, in which case we will obtain the Personal Information that you have provided to the third-party site, to the extent allowed by your settings with the third-party site and authorized by you; and communicate with Dealo.


If you request us to import your contacts, we will collect, but not store, the username and password for the email account you wish to import your contacts from. We will use this information only for the purpose of importing your contacts.


HOW WE WILL USE AND STORE YOUR DATA

We use, store and process Information about you for the following general purposes:

  • To allow you to access, create an account on dealo.io and use the Platform;
  • To operate, protect, improve and optimize the Platform, Dealo's business, and our users' experience, such as to perform analytics, conduct research, personalize or otherwise customize your experience, and for advertising and marketing;
  • To help create and maintain a trusted and safer environment on the Platform and Services, such as fraud detection and prevention, conducting investigations and risk assessments, verifying the address of your listings, verifying any identifications provided by you;
  • To send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and the information requested by you;
  • Where we have your consent, to send you marketing and promotional messages and other information that may be of interest to you, including information about Dealo or general promotions for partner campaigns and services. You can unsubscribe or opt-out from receiving these communications in your settings (in the "Account" section) when you log in to your Dealo account settings;
  • To comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties.

When we process your payment, we may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.


We also may send you information about products and services of ours that we think you might like. If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop us from contacting you for marketing purposes.


DISCLOSURE OF YOUR DATA


When you use the Platform, Dealo will not sell or rent your information to third parties.

Your Personal Information may be disclosed as follows.:

Parts of your public profile page that contain some Personal Information may be displayed in other parts of the Platform to other users for marketing purposes or to the extent necessary to process the features of the Platform.

When you submit a Request for Quotation or inquiry, your profile may become only visible to our sales team. In addition, you may be contacted by our sales team by phone or via email directly if you get registered to the Platform or submit any type of request through the Platform.

When you make any type of contribution to the Platform, for instance adding comments or reviews, contributing to International trading, a part of your Personal Information may be displayed on the Platform. 

In any case, your billing and payout information will never be shared with another user of our Platform.

We may also engage third-party companies and individuals to provide services to us, including but not limited to technology services and services to help verify your identification, to conduct checks against databases such as public government databases (where legally allowed), to otherwise assist us with fraud prevention and risk assessment, to assist us with customer service, and to facilitate the payments or reimbursements you request (such as Concur and American Express). We may provide Personal Information about you to these third parties, or give them access to this Personal Information, for the limited purpose of allowing them to provide these services. We will ensure that such third parties have contractual obligations to protect this Personal Information and to not use it for unrelated purposes.

You acknowledge, consent and agree that Dealo may access, preserve and disclose your account information and Collective Content if required to do so by law or in a good faith belief that such access, preservation or disclosure is reasonably necessary to (a) respond to claims asserted against Dealo; (b) to comply with legal process (for example, subpoenas and warrants); (c) to enforce and administer our agreements with users, such as Terms of Service, (http://www.dealo.io/terms), this Privacy Policy; (d) for fraud prevention, risk assessment, investigation, customer support, product development and debugging purposes; or (e) to protect the rights, property or personal safety of Dealo, its users or members of the public. We will use commercially reasonable efforts to notify users about law enforcement requests for their data unless:
providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law; or based on information supplied by law enforcement, we, in our sole discretion, believe: (a) that providing notice could create a risk of injury or death to an individual or group of individuals, (b) that the case involves potential harm to minors, or (c) that harm or fraud could be directed to Dealo, its Members, the Platform, or Services.

We may also publish, disclose and use Aggregated Information and non-Personal Information for industry and market stories, demographic profiling, marketing and advertising, and other business purposes.


HOW WE WILL USE AND PROCESS USER DATA


Your communications with other Tradewheel.com users exchanged via our Platform may be reviewed, scanned, or analysed by us or by third parties for risk assessment, fraud prevention, investigation, product development, regulatory compliance, research, and customer support purposes. For example, the Platform may scan and review users' messages to safeguard contact information and references to other websites as part of our efforts to prevent fraud. This aids in preventing fraud and scams involving bank transfers and other forms of money transfer methods. In order to improve user communications, debug, broaden our product offerings, and assess customer experiences, we may also scan, evaluate, or analyse your communications for research and product development purposes.
We will not use your personal information to target marketing messages from third parties as a result of our scanning, reviewing, or analysis of the data. Additionally, we won't sell your information or messages to third parties. When needed, wee occasionally use automated methods to carry out these scans and analyses.

By using our Platform, you agree that dealo.io may, in its sole discretion, monitor, scan, analyse, and store your communications using either manual or automated methods, directly or through third-party companies.


SECURITY OF YOUR DATA


We are continuously implementing and updating administrative, technical, and physical security measures to help protect your Personal Information against unauthorized access, destruction or alteration. However, no method of transmission over the internet, and no method of storing electronic information can be 100% secure. So, we cannot guarantee the absolute security of your transmissions to us and of your Personal Information that we store.


YOUR DATA PROTECTION RIGHTS


We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access
    You may request in writing copies of your Personal Information held by us. We will provide you with a copy of the Personal Information held by us as soon as practicable and in any event not more than 40 days after receiving a valid request in writing. We may charge you a small fee for this service.
  • The right to rectification
    We endeavor to keep your information accurate, complete and up to date. If your Personal Information that we hold is inaccurate, please let us know and we will make the necessary amendments, erase or block the relevant information and notify you within 40 days of your valid request that the relevant action has been taken.
  • The right to erasure
    You may cancel your Dealo account entirely, by logging in to your account. Please note that any reviews, forum postings and similar materials posted by you may continue to be publicly available on the Platform in association with your first name, even after your Dealo account is canceled. You may also request the erasure of your Personal Data if you believe we are otherwise in breach of relevant data protection legislation. All requests should be addressed to privacy@dealo.io.
  • The right to restrict processing
    You have the right to request that we restrict the processing of your Personal Data, under certain conditions.
  • The right to object to processing
    You have the right to object to our processing of your Personal Data, under certain conditions.
  • The right to data portability
    You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
    How you can access and update your information
    You may review, update, correct or delete the Personal Information in your Dealo account. If you would like to correct your information you can do so by logging in to your account.

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change your email address, or any of the other information we hold is inaccurate or out of date, please email us at privacy@dealo.io or by writing to ​ FAMC3454 Compass Building, AL Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates. Alternatively, you can telephone +971 58 132 5134.


PRIVACY POLICIES OF OTHER WEBSITES


The Platform will contain links to other websites not owned or controlled by Dealo. Dealo does not have any control over third party websites. These other websites may place their own cookies, web beacons or other files on your device, or collect and solicit Personal Information from you. They will have their own rules about the collection, use and disclosure of Personal Information. We encourage you to read the terms of use and privacy policies of the other websites that you visit.


CHANGES TO OUR PRIVACY POLICY


We may change this Privacy Policy at some point. We keep our Privacy Policy under regular review and place any updates on this web page. If we make material changes to the Privacy Policy, we will notify you by sending an email to you. In case that we let you know of changes through email communication, the date on which we send the email will be deemed to be the date of your receipt of that email.

It's important that you review the changed Privacy Policy. If you do not wish to agree to the changed Privacy Policy, then we will not be able to continue providing the Platform and Services to you, and your only option will be to stop accessing the Platform and Services and deactivate your Dealo account. Third parties may not collect information about users' online activities on the Platform except as described in this Privacy Policy and our Cookie Policy.
This Privacy Policy was last updated on Jan 8 , 2023.


HOW TO CONTACT US


If you have any questions about our Privacy Policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us. Email us at: privacy@dealo.io Call us: +971 58 132 5134 Or write to us at: FAMC3454 Compass Building, AL Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates.

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